Privacy policy

09.12.2023

This is the privacy notice of TRAVELGO. In this document, "we", "our", or "us" refer to [trading or business or organisation or company name].

We are company number 647215 registered in Republic of Ireland .

Address: Travelgo Limited, 71 Lower Baggot Street, D02P593, Dublin, Ireland

VAT number: IE3604651OH

email: info@travelgo.ie

Web: https://www.travelgo.ie

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

  • We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  • We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  • Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
  • The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at ec.europa.eu/…n/reform/rights-citizens_en
  • Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including [job opportunities and] our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [at email address or webpage]. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
  • For example, we may process your data on this basis for the purposes of:
  • record-keeping for the proper and necessary administration of our [organisational or business]
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage [organisational or business] risk
  • protecting your interests where we believe we have a duty to do so.

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a message our forum
  • tagging an image
  • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [info@travelgo.ie or www.travelgo.ie]. 

Travelgo website tracking

Newsletter-Subscribtion

Information you provide.

  • Name (voluntary)
  • E-Mail
  • Date of registration
  • Registered market 
  • User behavior tracking in website

The collection of the e-mail address serves to deliver the newsletter. Legal basis for sending the newsletter is your consent acc. The registration for the newsletter will be logged. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent. You can unsubscribe from our newsletter at any time. The link can be found at the end of each newsletter. As soon as you have unsubscribed from the newsletter, you will no longer receive any further offers from us. Also, your personal data will no longer be used and deleted immediately.

Hotjar

  • Address: Hotjar Ltd, Level 2, St. Julians Business Centre, 3 Elia Zammit Street, St. Julians STJ 1000, Malta
  • GDPR Compliance: https://www.hotjar.com/legal/compliance/gdpr-commitment
  • Purpose:
  • Measurement and analytics to better understand our users and provide better content. Heatmaps, click maps, screen recordings help us to better organise and structure the content of our website to provide a seamless and easy user experience.
  • All pseudonymised data:
  • The following are all collected and completely pseudonymised: Browser type, Operating system, device Type, page URL(s) visited, and duration of visit

Google Analytics

As far as you have your consent, Art. 6 (1) lit. a., Art. 7 GDPR on our website Google Analytics, a web analysis service of Google LLC.

  • Address:1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • GDPR Compliance:https://www.privacyshield.gov/participant?id=a2zt0...
  • Purpose:
  • Analysis of user behavior on the website to develop new products and services to optimize existing products or services to find and fix error messages on the blog
  • planning and measuring marketing campaigns
  • Data: Pseudonymous ID generated by first party cookies
  • Google Analytics uses "cookies" - text files that are stored on your device and allow an analysis of the use of the website. The information collected by the cookies is usually sent to a Google server in the US and stored there. We have activated IP anonymization. Your IP address will be shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in individual cases, the IP address is initially transferred unabridged to the United States to a Google server and shortened there.

The information collected by Google on our behalf, as part of the Order Data Agreement, is used to evaluate the use of the Website by individual users, such as: For example, to generate activity reports on the website to improve our website. This also makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of a user across devices.

The personal data of users will be deleted or anonymized after 14 months. You may revoke your consent at any time with future effect by preventing the storage of cookies by setting your browser software accordingly. However, we point out that in this case you may not be able to use all the features of this website in full. Alternatively, you also have the option to refuse the use of Google Analytics in our tool on the website by simply rejecting the service in the tool.

Furthermore, you can prevent by a browser plugin (https://tools.google.com/dlpage/gaoptout?hl=de), that the information collected by cookies (including your IP address) is sent to Google Inc. and used by Google Inc.

Messaging Services

By sending a start message to Travelgo (hereinafter referred to as – Sender) I agree with respect to Art. 6 Abs.1 lit. a GDPR that Sender has my permission to use my personal data (e.g. first and last name, phone number, messenger ID, profile image, messages) for direct communication and the required data processing, based on the respective messenger. To use this service, an existing messenger account with the respective provider is required.

WhatsApp-Service:

Information you provide

  • Phone number
  • Profile picture
  • Messages send to us 

Legal basis for sending the WhatsApp newsletter is your consent in accordance with. Art. 6 (1) lit. a GDPR. Your consent to this data processing is always revocable by entering "STOP" in the respective messenger. The registration for the WhatsApp newsletter is logged. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent.

Contact via contactform or email:

Information you provide

  • Name 
  • E-Mail address
  • Messages send to us

The processing of personal data serves to process the contact as well as to prevent misuse of the contact form and to ensure the security of our information technology systems. Legal basis for the processing of the data is in the presence of the consent of the user Art. 6 (1) lit. a GDPR.

The possible messenger service providers are:

Whatsapp: WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA with its privacy policy described at https://www.whatsapp.com/legal/#privacy-policy

Newsletter-Subscribtion

Information you provide

  • Name (voluntary)
  • E-Mail
  • Date of registration
  • Registered market 
  • User behavior tracking in website

The collection of the e-mail address serves to deliver the newsletter. Legal basis for sending the newsletter is your consent acc. The registration for the newsletter will be logged. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent. You can unsubscribe from our newsletter at any time. The link can be found at the end of each newsletter. As soon as you have unsubscribed from the newsletter, you will no longer receive any further offers from us. Also, your personal data will no longer be used and deleted immediately.

WhatsApp-Service:

Information you provide

  • Phone number

  • Profile picture

  • Messages send to us 

Legal basis for sending the WhatsApp newsletter is your consent in accordance with. Art. 6 (1) lit. a GDPR. Your consent to this data processing is always revocable by entering "STOP" in the respective messenger. The registration for the WhatsApp newsletter is logged. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent.

Contact via contact form or email:

Information you provide

  • Name 

  • E-Mail address

  • Messages send to us

The processing of personal data serves to process the contact as well as to prevent misuse of the contact form and to ensure the security of our information technology systems. Legal basis for the processing of the data is in the presence of the consent of the user Art. 6 (1) lit. a GDPR.

The possible messenger service providers are:

Whatsapp: WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA with its privacy policy described at https://www.whatsapp.com/legal/#privacy-policy

Newsletter-Subscribtion

Information you provide

  • Name (voluntary)

  • E-Mail

  • Date of registration

  • Registered market 

  • User behavior tracking in website

The collection of the e-mail address serves to deliver the newsletter. Legal basis for sending the newsletter is your consent acc. The registration for the newsletter will be logged. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent. You can unsubscribe from our newsletter at any time. The link can be found at the end of each newsletter. As soon as you have unsubscribed from the newsletter, you will no longer receive any further offers from us. Also, your personal data will no longer be used and deleted immediately.

WhatsApp-Service:

Information you provide

  • Phone number

  • Profile picture

  • Messages send to us 

Legal basis for sending the WhatsApp newsletter is your consent in accordance with. Art. 6 (1) lit. a GDPR. Your consent to this data processing is always revocable by entering "STOP" in the respective messenger. The registration for the WhatsApp newsletter is logged. Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent.

Contact via contactform or email:

Information you provide

  • Name 

  • E-Mail address

  • Messages send to us

The processing of personal data serves to process the contact as well as to prevent misuse of the contact form and to ensure the security of our information technology systems. Legal basis for the processing of the data is in the presence of the consent of the user Art. 6 (1) lit. a GDPR.

Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Payment processing platform

Information relating to your method of payment

Sumsub Identity:

Information which you give us to execute the payment. We provide an identity verification service that automates comparing an identity document with your image (e.g., selfie). Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

Learn how Sumsub Identity handles sensitive user data.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our [business / organisation]. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website

  • to record whether you have seen specific messages we display on our website

  • to keep you signed in our site

  • to record your answers to surveys and questionnaires on our site while you complete them

  • to record the conversation thread during a live chat with our support team

[We provide more information about the cookies we use in our cookie policy].

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Data may be processed outside the European Union

Our websites are hosted in Ireland.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within Ireland or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  • the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

  • the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union

  • we comply with a code of conduct approved by a supervisory authority in the European Union

  • we are certified under an approved certification mechanism as provided for in the Act

  • both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

  • To obtain a copy of any information that is not provided on our website you may send us a request at [email address].

  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at [email address].

  • This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

Use of site by children

  • We do not sell products or provide services for purchase by children, nor do we market to children.

  • If you are under 18, you may use our website only with consent from a parent or guardian

  • Certain areas of our website are designed for use by children over [15] years of age.

  • We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

  • Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

  • If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is [info@travelgo.ie].

  • [You can find further information about our complaint handling procedure at webpage URL]

  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 

  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner. This can be done at https://www.dataprotection.ie/docs/complaints/1592.htm

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;

  • to comply with other law, including for the period demanded by our tax authorities;

  • to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. 

If you have any question regarding our privacy policy, please contact us.