TERMS & CONDITIONS 2023
Below you will find our Booking Conditions, Important Information regarding our additional services and offers, and our Website Terms & Conditions.
Booking Conditions
Our Details
We are the Travelgo Limited, a limited company incorporated in Ireland (company number 647215) whose registered address is at Travelgo Limited, 71 Lower Baggot Street, D02P593, Dublin, Ireland.
Application of These Booking Conditions
Your contract with us is subject to these booking conditions. A contract will exist between us once you have paid your deposit (or such other fee as may be appropriate, for example where you are making a 'late booking') and we have issued you with our booking confirmation. If any part of our contract with you is found to be invalid or unenforceable, then the remainder of it will not be affected and will remain valid and enforceable.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.
Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.
Law and Jurisdiction
This contract is governed by English Law and the exclusive jurisdiction of the English and Welsh courts.
Data Protection
The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Our Privacy Policy can be found here. Please read our Privacy Policy for full details. You and your personal data will be protected by the EU General Data Protection Regulation (which is otherwise known as GDPR) and the Data Protection Act 2018. We refer to this legislation as data protection laws. Travelgo Limited is a data controller of your personal data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result. Your personal data will be retained by us for the period referred to in our Privacy Policy.
You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us. Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. You may contact us by e- mail customercare@travelgo.ie, telephone +353 1 211 8766 or post to Data Controller, Travelgo Limited, 71 Lower Baggot Street, Dublin, D02P593, Ireland If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to customercare@travelgo.ie. We will investigate and respond to you as soon as we reasonably can. If you remain dissatisfied, you may complain to the Information Commissioner's Office. For further details, see https://www.dataprotection.ie/.
Updates
Our Booking Conditions are updated from time to time. The Booking Conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms & conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them.
Copies
A copy of our latest Booking Conditions can be viewed on our website
www.travelgo.ie where you can print off a copy for your records. By proceeding with any booking, you confirm you have read and agreed to our Booking Conditions.
Brochure and Website Content
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (e.g. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
Use of the travelgo.ie or travelgo.uk website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
Profile
Once registration is complete, all Users can access their profile and complete it and/or edit it as they see fit. You can edit data such as the email used for the initial registration and password. Likewise, you can also complete information such as your name and surname, and set an image that represents your Avatar.
Termination of User
The User may unsubscribe from the Platform by sending an email to the address:
customercare@travelgo.ie. You can also unsubscribe using the “settings” section on your profile, where the “delete account” option is provided.
E-mail Accounts
It is the responsibility of the person making the booking ensuring that they have entered the correct e-mail address. As all e-mail correspondence can be checked from the website by logging into “My Account”, travelgo.ie will not accept any responsibility for any messages that have not been read by the client.
If our e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e-mail and clicking on ‘Not spam’ or ‘This is not spam’ button.
Rates , Payment and Payment Method
travelgo.ie collects the payments via its contracted payment provider. . therefore, our company name will appear as TRAVELGO on your card statement.
Payment provider contact information is as follows:
Provider name:
Tel:
E-mail address:
Company number:
You hereby acknowledge the payment method and agree that no claims in connection with the services provided by travelgo.ie shall be asserted to (Provider name) . which solely acts as an intermediary payment provider.
Rate displays on our website can be viewed and charged in up to 3 different currencies. Some credit card providers may charge an International Transaction fee. This fee is passed on some credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by travelgo.ie and that we cannot be held responsible for any international transaction charges passed on by your credit card issuer. For any other currencies that are not in the currency selection; the default currency for charges will be EUR, USD or GBP. The actual currency and amount that will be charged will be shown to you on the actual Booking page.
travelgo.ie cannot be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
Once you have accepted the cancellation policy for your booking as well as our terms and conditions, your credit card will be charged for the total cost at booking time.
The amount for your booking DOES NOT include any applicable charges for optional incidentals (such as minibar snacks or telephone calls).
Rates displayed on the travelgo.ie website are subject to currency fluctuations. There may be slight variations in the published rates on a daily basis that will reflect any movement in the currency exchange rates. Once a booking has been booked and confirmed at the rates you have accepted, there is no refund for the price difference because rates can be updated daily.
If submit a Diners Club, American Express and JCB credit card for payment of your booking, the transaction will be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank’s exchange rates on the day of the transaction. travelgo.ie can not be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
International Transaction Fees
The majority of credit card providers charge some sort of an International Transaction fee. The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Travelgo Limited not only doesn’t impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose.
This rate may increase up to 7% according to your bank’s own terms. This fee is passed on certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Travelgo Limited and that we cannot be held responsible for any international transaction charges passed on by your credit card issuer.
In addition, some transaction fees with certain rates are imposed on MasterCard, Visa, AMEX, Discover Card and Diners Club credit cards with respect to the type of the card while there is not such an implementation considering the debit cards. This happens only when the card type is not identified. The transaction fee imposed when you have been charged or refunded for the booking is also outside of the scope of travelgo.ie`s responsibility.
Proof of ID
To protect the credit card holder and when a booking has been made by a 3rd party travelgo.ie reserves the right to request proof of ID from the cardholder as well as a signed authorization form.
This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.
Promotion Codes
The maximum amount of credits of a discount code may be lower than the value of that discount code depending on your selected hotel and room type. For such cases, the maximum credit amount will be applied and the remaining credits can be used for a future reservation. Discount codes cannot be combined with any other promotions and offers. travelgo.ie reserves the right to change this implementation and hotel rates offered for discount codes at any time.
Room Types and Specific Requests
While we undertake to ensure that your requested room type and smoking preference is available, Travelgo cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.
It is the responsibility of the person making the booking ensuring that the room type booked will be suitable for the party travelling.
We try to ensure that the hotel provides the room type(s) booked; however, there may be occasions when instead of a double-bedded room a twin may be allocated or a double- bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a double bed, and please note that Travelgo cannot be held responsible for the actual size of the room, the extra beds etc. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
Hotel Information and Facilities
Hotel information: While travelgo.ie strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your stay or not suited to individual tastes and preferences. Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning; however, the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. travelgo.ie cannot accept responsibility for any disturbance or inconvenience to the client beyond its control nor for accidents or loss in a hotel caused by hotel management or staff.
The hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room you are allocated at the hotel.
Additional Charges Made by the Hotel
Travelgo has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc... Any such charges must be paid direct to the hotel and travelgo.ie cannot be held responsible for any incidental charges passed on by the hotel.
Likewise, Travelgo has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc...
During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and travelgo.ie cannot be held responsible for any gala supplements passed on by the hotel.
Service Fee
Some providers may charge different service fees for certain itineraries. However, if there is any change for service fee, we will inform you with the Updated Service Fee prior to charge.
Resort Fees
Some hotels do charge a resort fee which must be paid to the hotel directly e.g. the USA, Italy, ...
travelgo.ie is not responsible for resort fee charges and have no control over their implementation.
City Tax, Tourist Tax, Local Taxes and Stay Tax
Since we are constantly expanding our destinations, this has meant that some properties have different policies regarding taxes, whether city, tourist or local. Our rates have always included any applicable hotel taxes but tourist and local taxes, which generally include the use of local services in this case, will have to be paid directly to the hotel. Sometimes this information is on the prepaid voucher. Any applicable city, tourist or other tax is collected by the hotel at the time of check out.
Special requirements
If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our suppliers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.
Check-in Age Limit
All of the hotels on the travelgo.ie website require one of the guests to be at least 18 years old. In some states of America, there are higher age limits. If you have booked a hotel in the Unites States and the travellers are under 25 years of age please contact the hotel directly for clarification.
Changes in Published Rates
travelgo.ie reserves the right to correct any pricing or displayed errors and/or commissions. This includes errors and/or commissions from a supplier or hotelier.
In the event of a price error and/or commission, Travelgo has right to keep the booking at the correct rates, cancelling the booking or subject to availability offering you a suitable alternative hotel. This applies to both confirmed and on request bookings.
Not all of the hotel rates are applicable for the local market and in such cases the hotel is within their rights to change the rates without prior notice.
Fair Events and Special Dates of Travel
Over certain periods such as sporting, festival and fairs hotels may impose strict restrictions regarding cancellation and conditions of stay. It is possible that these changes may be advised to us after the booking has been confirmed.
Cancellations and Amendments
Cancellations and amendments will not be accepted over the telephone and must be made in writing through the travelgo.ie website by logging into the 'My Account' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher.
Amendments are subject to availability and if you want to change the dates of stay, then the rates can be subject to an increase or decrease.
Hotel bookings does not accept amendments. You will need to cancel your existing booking and make a new booking.
If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.
We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Name changes
The User contracting the service may make a single free name change for the services allowing this feature. This must be carried out least eight (8) days prior to the hotel’s scheduled day of arrival.
In the event that the contracted hotel applies a cost for name changes in reservations, the User responsible for the name change must make the payment before Travelgo can authorise the name change.
Cancellation of the service by Travelgo:
Travelgo reserves the right to cancel any reservation if the user does not provide the information requested by Travelgo, if the user does not answer Travelgo’s communications about said data, or if the user has provided false or erroneous information. The details that Travelgo can claim from the user, is information concerning their identity, nationality, payment or contact information.
Travelgo uses different means to detect fraud with credit cards and reserves the right to cancel or not make any reservation that is suspected of credit card fraud, unilaterally and without informing the user. Travelgo will do its best to contact the user in case of suspected fraud, but if communication is not possible, it reserves the right to cancel the reservation and not offer the service.
No Show in Accommodation Services
No show by the CLIENT’s end consumer at the accommodation establishment without prior warning shall be considered a cancellation.
False or fraudulent reservations:
Travelgo reserves the right to apply a management fee of between € 30 and €300 per reservation in cases where the reservations has been made fraudulently, with intentions other than its use, either for the purpose of finding out who the Travelgo provider is, or any other purpose different to staying at the hotel.
Hotel Unable to Provide the Accommodation Booked
If for any reason the hotel cannot provide the User with service contracted through Travelgo, the hotel will be solely responsible for offering the User a substitute service of equal or greater quality. Alternatively, the User may opt for a refund of the total amounts paid using Travelgo. Where we have prior notice we will contact you by e-mail.
In case there are any bookouts, Travelgo is responsible for offering only one alternate hotel. More than one alternate hotel will be optional. travelgo.ie constantly tries to find hotels in the desired area but this situation can change according to the consistency of the city (big events, conferences, festivals can sometimes take place in the city). This means travelgo.ie may offer far-away alternatives.
A booking is considered to be a group booking when there will be 10 or more pax travelling. Travelgo reserve the right to cancel any FIT booking made for a group or if we consider them to have been made for the purpose of holding space for future sale. Please submit your group request using the travelgo.ie group page. Any booking that is considered a group that the applicable rates and terms & conditions will be applied. travelgo.ie accepts no liability for any losses or costs that might occur as a result of relocation as this is completely beyond our control.
Forms of payment and cancellations
Payment made by the User to Travelgo, shall be according to the rates detailed on the Platform and using one of the following payment forms depending on the service features at each moment:
I. Non-refundable rates: The entire price shall be paid in advance at the time of contracting. Once the payment has been made, this mode does not allow the possibility of cancellation or refund of any amount.
II. Free cancellation fees: The entire price of the service shall be paid a few days before the hotel’s reservation date indicated in the conditions of the reservation. The User can cancel the service for free through the platform during the free cancellation period indicated in the conditions of the reservation. The cancellation shall not incur any cost when carried out through the platform. Immediately or after the free cancellation date, the User shall lose the entire reservation amount.
III.Lock Price Rates: A part of the price of the service is paid at the time of the reservation and the rest will be paid in accordance with the terms established in the particular conditions of the reservation. The User may cancel the service by losing only the part of the price already paid at the time of booking through the platform during the cancellation period indicated in the conditions of the reservation. After the cancellation date indicated in the conditions of the reservation, in case of cancellation, the user will lose the entire amount of the reservation.
In some occasions, User will have the possibility to choose between one or more of the previous modalities depending on the characteristics of the service at each moment.
Refunds
Refunds will be processed in the currency charged. For example, if you do not reside in a € , GBP or $ participating country, when checking your credit card statement you must allow for currency exchange fluctuation which may occur. travelgo.ie cannot be held responsible for changes in currency exchange rates.
Please allow 7 or 15 business days for the refund to reflect on your credit card statement. Kindly note that the refunds will be processed by banks. Travelgo cannot be held responsible for this process.
Hotel Accommodation and Complaints
Part of the enjoyment of overseas travel is experiencing local customs and not expecting a real 'Home from home' experience. Guest rooms facilities and decoration will vary from country to country. Scandinavian guest rooms, for example, tend to be simply furnished while London guest rooms are famous for being compact!
Complaints: Any complaint which cannot be resolved at the hotel must be notified in writing to travelgo.ie within 3 days of the check out date. A copy of the complaint must be also submitted to and signed by the hotel manager.
However, if there is something which can not be resolved at the hotel during reservation period it is better to inform us to get a quick resolution.
Travelgo always tries to solve your problem within 5-15 workdays. Please note that this period of time may extend in accordance with the nature of the query.
Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Concierge Service
Our Concierge services are not available in every country we offer. During the enquiry process your consultant will tell you whether the service is available in the destination(s) you plan to visit.
Please note that any arrangements made by or booked through the concierge service do not form part of your holiday contract with us. Please note we accept no liability for any products, services or any other bookings made using the concierge service. We are not responsible for the provision of anything that the concierge arranges or for anything that happens during the course of such provision by the relevant provider.
Your Responsibility
It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages - for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.
You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.
You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organisation which is running the activities which you do while on holiday. It is possible that such organisations will require you to sign a waiver form in respect of the activity being carried out.
Map Information
Maps are provided for information purposes only. While travelgo.ie strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or commissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.
General
The Travelgo website is for legitimate bookings only. Anyone found to have used a credit card of which they have no authorised use will be liable to prosecution. We reserve the right to cancel any booking that is deemed not to be legitimate. When you contact us we will reply to your query within 5 days. Depending upon the nature of your query please allow up to 20 working days especially in the case of past booking queries for the situation to be looked into and concluded.
Reviews
We have partnered with
Tripadvisor.com; in order to collect and process hotel reviews and ratings written by you. We believe that ratings & reviews are best managed by an independent third party service and your reviews and ratings will be published at travelgo.ie website for a wider global audience. travelgo.ie might share only limited information with
Tripadvisor.com during the review collection process and for this purpose only. We will never share your payment details with any third party service. Only customers who have stayed at the Accommodation will be invited by travelgo.ie to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Provider, and (b) (wholly or partly) used and placed by travelgo.ie at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by travelgo.ie and our business partners. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who [always] submits comprehensive and detailed reviews (aka "Property Scout") may be ranked on top. You have the option to choose various different forms of ranking and filter (e.g. by audience, date, language, score). travelgo.ie does allow the Trip Provider to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Travelgo does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. Travelgo.ie undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
Travelgo.ie will not accept reviews which include:
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Profanity, sexually explicit, hate speech, discriminatory, threats, violence
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Mention of full names, personal attack towards the staff
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Promoting illegal activities (e.g. drugs, prostitution)
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Sites, emails and addresses, phone numbers, cc details
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Politically sensitive comments
VACATION RENTAL SERVICES
Some countries require that end consumers make a formal registry at the accommodation establishments and in these cases end consumers will be required to show their IDs/ passports.
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Some accommodation establishments require a refundable deposit and payment of non-refundable fees for services by end consumer in destination. In case this is applicable, it will be informed at the time of booking and this information will be shown in the voucher. Accommodation establishments will manage their procedures for return of the deposits, Travelgo has no responsibility over this process.
Rating of each accommodation establishment has been done by Travelgo following internal procedures, this categorisation may not follow the same standards as for accommodation establishments.
Maximum capacity of each accommodation establishment is informed at the time of booking, the accommodation establishments reserve their right not to provide the services if the number of end consumers exceeds the maximum capacity as well as to evict end consumers from their property.
The vacation rental properties are intended for vacation use, other uses (including but not limited to business uses, party plannings) are prohibited. Each accommodation establishment has its own pets policy. The Client and the end consumers shall refer to the information shown at the time of booking. Cancellation policies for vacation rental may vary from accommodation establishment to accommodation establishment. The applicable cancellation policy will be informed at the time of booking and be shown in the voucher.
Security and Privacy
When visiting our website a record of your visit is logged.
Our company operates secure servers to minimise the risk of unauthorised credit card use. travelgo.ie guarantees that all sensitive information e.g. your name, address, and credit card number will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted so that only the authorised recipient can have access to it. travelgo.ie is a trusted secure site. We use PCI digital certificates with all transactions. travelgo.ie is also PCI Level 1 compliant. You may verify our status with independently by visiting the website.
Website Terms & Conditions
Foreword
We are the Travelgo Limited, a limited company incorporated in Ireland (company number 647215) whose registered address is at Travelgo Limited, 71 Lower Baggot Street, D02P593, Dublin, Ireland via our website
www.travelgo.ie (hereinafter, the "Website").
The following Website terms of use (hereinafter, the "Terms of Use") apply exclusively between Travelgo Limited and anyone wishing to access the Website and/or to use the functionalities available on the Website (hereinafter, the "User").
Any use of the Website and/or its functionalities implies the full application of these Terms of Use. Please read them carefully.
We may revise and update these Terms of Use at any time, due to legislative developments in particular, without engaging our responsibility. Changes will be effective as soon as they will be published on the Website (unless otherwise specified). The current version will be available to anyone at all times on the Website by clicking on the link located in the footer section.
Legal Notice
The Website is published by Travelgo Limited, a limited company incorporated in Ireland (company number 647215) whose registered address is at Travelgo Limited, 71 Lower Baggot Street, D02P593, Dublin, Ireland, Ireland Phone number: +353 1 211 8766
The Website is hosted by DigitalOcean, LLC, 101 Avenue of the Americas, 10th Floor, New York, NY 10013
Definitions
The Website: means the Travelgo Limited website that can be accessed at
www.travelgo.ieThe User: means any Internet user surfing and/or using the functionalities available on the Website.
Service(s): mean all the services provided by Travelgo Limited, including travel services and all holiday arrangements associated.
The Customer: means any Internet user who, once he accessed the Website, (i) sign up to the Newsletter, and/or (ii) send a holiday enquiry, and/or (iii) accept a travel suggestion from Travelgo Limited.
Use of the Website
The Website shall be accessible free of charge in any place to any User with an Internet connection. All costs charged to the User to get an Internet connection and access to the Services remain at his charge. Likewise, Travelgo Limited should not be held responsible for any connection issue attributable to any device or telecommunications operator selected by the User (reduced Internet speed or lost connection for example).
From the Website, the User gets access to information and/or Services below:
Worldwide itineraries ideas (free access to any Internet user)
Detailed information about products and Services provided by Travelgo Limited (free access to any Internet user)
A specific access to submit an holiday enquiry
An access to a personal account that he can create by filling the form and selecting a password here:
Guarantee and Liability
Travelgo Limited shall make its best efforts to provide a 24/7 access to the Website, except in the event of an act of God or any event beyond the actual control of Travelgo Limited and subject any repairs and maintenance work required to ensure the Website runs smoothly.
Indeed, in order to ensure the proper management of the Website, Travelgo Limited will be able to, at any time:
Interrupt or restrict access to all or any part of the Website, reserve access to the Website or to some sections of the Website,
Delete any information that may disrupt the smooth running of the Website or contradict the applicable laws,
Suspend the Website to perform updates.
Travelgo Limited shall not be held responsible in case of any technical failure, breakdown, operational issue or interruption, preventing access to the Website or any of its functionalities. The User's devices remain under his own responsibility. The User shall take any appropriate measure to protect his own devices and his private data, including in case of a cyber attack. Travelgo Limited shall not be held responsible in that case, the User remains responsible of websites he visits and data he shares.
General Obligations of the User
The User agrees to use the Website in strict compliance with these Terms of Use, all applicable laws, rulings and regulations (including ones regarding intellectual property and image rights) and in a way that does not negatively reflect on the goodwill or reputation of Travelgo Limited and shall take no actions which would cause Travelgo Limited to be in violation of any laws, rulings or regulations applicable to Travelgo Limited.
Travelgo Limited will be able to engage the User's liability if he fails to comply with these provisions.
Intellectual Property
All content and material regarding Services such as writings, graphic elements, video and audio clips, logos, photos, icons, pictures … are the exclusive property of Travelgo Limited or its licensors. They are protected by applicable copyright laws. Contents and materials on the Website, which is operated, licensed or controlled by Travelgo Limited, cannot be copied (except for the User personal use only) neither distributed, republished, downloaded or forwarded in any way without written prior authorisation from Travelgo Limited.
Modification or use of the Website content and material for any other purpose shall violate intellectual property rights of Travelgo Limited and its licensors. Travelgo Limited and its other brands, as well as their logos, are registered trademarks (hereinafter, the “Travelgo’s Trademarks") and they are the exclusive property of Travelgo Limited.
Unauthorised use of Travelgo’s Trademarks, displayed on the Website or on Services materials, is strictly prohibited by law. No part of Services or Terms of Use can be interpreted as granting, implicitly or not, any kind of license or right to use Travelgo’s Trademarks without written prior authorisation from Travelgo Limited. Please note that a specific authorisation per use is required.
The use of any Travelgo’s Trademarks as part of a hyperlink either to or from any other website, without written prior authorisation from Travelgo Limited, is prohibited.
Personal Data And Privacy Policy
The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Please read our Privacy Policy for full details here:
Irish Law
The present Terms of Use will be governed by Irish Law and any dispute will be resolved exclusively by the Irish and Dublin courts. Our Terms of Use do not affect your statutory rights.
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© Travelgo Limited 2023. All rights reserved. Date of issue: 09.12.2023.
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